Privacy Policy – Luminous Shine Services, Melbourne

Last Updated: 27/05/2025
Servicing: Melbourne Metro

At Luminous Shine Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make an enquiry, or use our professional window cleaning and exterior cleaning services in Melbourne. By engaging with us, you agree to the practices outlined below.

1. Information We Collect

We may collect the following types of information:

• Contact Information – Name, phone number, email address

• Service Details – Property address, service requirements, and project notes for window cleaning Melbourne and other exterior services

• Payment Information – Processed securely via trusted third-party payment providers (we do not store full card details)

• Website Usage Data – IP address, device info, browser type, pages viewed, and general visitor behaviour

2. How We Use Your Information

We use your information to:

• Provide and manage window cleaning and exterior cleaning services in Melbourne

• Communicate regarding quotes, bookings, or service updates

• Process payments and issue invoices

• Improve our website, services, and customer experience

• Send occasional promotional or service-related messages (you can opt out at any time)

• Comply with legal or regulatory obligations

3. Data Security

We take all reasonable steps to protect your personal information from unauthorised access, loss, or misuse. While we use secure systems, no digital method is completely risk-free.

4. Sharing of Information

We do not sell or rent your data. Your information may only be shared with:

• Trusted third-party providers such as payment processors or email platforms

• Legal authorities if required to comply with Australian law

5. Cookies & Site Tracking

Our website may use cookies and tracking tools to improve functionality and analyse visitor behaviour. You can disable cookies via your browser settings, though some website features may be affected.

6. Marketing & Communications

We may send service updates or promotional messages related to our window cleaning Melbourne and other exterior services. You can opt out at any time by replying to a message or contacting us directly. Once opted out, no further marketing communications will be sent.

7. Your Rights

You have the right to:

• Access or update your personal information

• Request deletion of your data (where legally permitted)

• Opt out of marketing communications

To submit a request, contact us using the details below.

8. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of external sites.

9. Updates to This Policy

This policy may be updated when necessary. Any changes will be posted here with an updated “Last Updated” date. We encourage you to review it periodically.

10. Contact Us

For privacy-related questions or requests, please contact:

Luminous Shine Services – Window Cleaning Melbourne & Exterior Services
Email: info@luminousshineservices.com.au
Phone: 0406 160 172